Our Customer Service can be reached Monday through Friday from 12pm to 6pm EST. For all questions please email orders@lewischo.com or call 212.629-9329.

Order Processing

All orders placed Monday - Friday (excluding holidays) before 1 PM EST will begin processing that day and will ship within 48 hours pending availability and credit verification. Orders placed after 1 PM EST will begin processing the next business day. Orders placed on Friday after 1 PM EST will begin processing on the following Monday.

Shipping

Shipping Method:
Continental US orders ship via UPS Ground.
Alaska /Hawaii/Puerto Rico/Virgin Islands orders ship via US Postal Service.
International orders ship via US Postal Service.

Shipping Rates and Time for continental US:
UPS Ground: $12
UPS 2nd Day Air: $25
UPS Next Day Air: $50

***Please note the general ground shipment times by region

Northeast: 1 - 2 days
Southeast: 3 - 4 days
West Coast: 4 - 6 days
Mid West: 2 - 3 days
Southwest: 4 - 5 days
Transit times do not include Saturday, Sunday or holidays.

Shipping Rates for Non-Continental US:
USPS Priority Mail $15

International Shipping Rates:
Canada: USPS Airmail $25
International: USPS Airmail $39
*Please note: For all international orders, any additional custom fees are the customer's responsibility

Returns And Exchanges

Our Policy

If you are not completely satisfied with your Lewis Cho Online purchase, we will gladly issue a refund or exchange. Refunds will be made in the form of original payment. Customers are fully responsible for all freight charges. Please allow seven business days to process your request and refund your credit card. You will receive a confirmation by email when your exchanges/refunds are processed. Most banks require additional business days to post the refund to your account. All returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs.
All merchandise returned must be unworn, unwashed, and unaltered.

How to make a Return or Exchange

For all exchanges or refunds please email orders@lewischo.com. Please tell us the item or items you wish to return or exchange and the reason for your request. All customers must send their return/exchange request within 7 days of receiving your order. Upon approval of your request we will immediately email you a Return Authorization Number. Please write your Return Authorization Number on the outside of your box and include your original packing slip inside.

We must receive your package within 14 days of receiving your Return Authorization Number. We recommend you to send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for lost packages.

Please send your package to:
Lewis Cho
Attn: Returns
225 W. 36th Street, #702
NY, NY 10018

We reserve the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund or exchange cannot be granted. For any questions or concerns regarding the return and exchange process, email customer service at orders@lewischo.com or call us at 212.629-9329 us Monday - Friday (except holidays) between 12 pm - 6 pm EST.

Privacy Policy

Lewis Cho shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.lewischo.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at orders@lewischo.com with "REMOVE" as the subject header.

Lewis Cho uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

Security Policy

All order information sent to lewischo.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.